What Noom customers say
They sell a consumer health and fitness app built around weight loss, behavior change, food tracking, and increasingly GLP-1 support. Their strongest user proof is real progress from lessons, tracking, and accountability, while their biggest weaknesses are disruptive gamification, unreliable logging, support gaps, and billing friction. You can take share by making the basic tracking workflow more dependable, more flexible, and easier to understand than theirs.
- Researched
- 29 August 2026
- Site
- noom.com
- Ads read in
- US
- Sources
- 7 of 9 answered
- 60
- ads found
- 178
- reviews found
- 7
- sources read
- 3.40
- review rating
Noom reviews, read · 60 of 178 read one by one · 2026-08-29T11:23:05.838Z
The 60 newest reviews show that users value weight loss, lessons, tracking, and accountability, but the app's recent changes create strong friction. Gamification, slow or buggy logging, weak food data, and inconsistent support appear repeatedly alongside price and billing concerns. Several reviews also connect Noom Med and GLP-1 access with high costs and impersonal clinical communication.
- 178
- reviews in the window
- 3.38
- average rating
- 35%
- one or two stars
- 33%
- answered by the brand
- 0
- day window
- none
- carry an English text
Rating
Source
Country
178 of 178 reviews · fetched 2026-08-29 · first run, nothing to compare against
Good app, except for the non-skippable splash screens
I enjoy using the app and have learned a lot and gotten some great recipes. But the new splash screens are super annoying. You can’t skip and an often have to sit through multiple screens. Please make them skippable!!!
Please eliminate gamification
Noom is a necessary evil in my day. I only have a few seconds around meals to log my calories. The gamification screens, streaks, seeds are embarrassing, intrusive, and waste my time. And just to balance, the photo meal scanning works surprisingly well. I’m glad it does not save to camera roll.
Excellent Choice
I used Noom about 4-5 years ago. List 30-35 lbs and was thrilled. Have recommended it to friends and family members. My niece lost 20 lbs and her mother (so far) has lost 56 lbs). I recently went thru a rough patch and gained 14-15 lbs (depending on the day) so I rejoined. I already know I will be a lifetime member once I’m at goal which is fast approaching. I cannot give enough positive feedback about this program. Do yourself a favor and- try it. You’ll like it and be VERY happy either way the results.
It’s working
Am I enjoying it? I’m not sure. But I am losing weight and somehow still interested to continue with it. There are some good techniques read by someone who is just reading things off of a card unexcitedly! Also the app forgets to connect to my steps on my phone, refuses to connect to “my air” for my CPAP machine to tell me how my sleep effects things, and sometimes forgets the food I’ve saved. However the most important thing is that I’m losing weight and am not hungry!
Chat bot hell
If you have an issue you’ll be sent to the worst possible chatbot with no other options.
Expensive for a tracker
I am using Noom Med to get access to GLP-1, which has been fine. But the app itself is expensive for AI generated content. Also, your “clinician” is a group of nurse practitioners around the world who don’t read your chat conversation and you end up having to answer the same questions over and over just to get a refill or new prescription. It’s incredibly frustrating to go back and forth with several “clinicians” who clearly just read the last message I sent and not the conversation. Also I’m pretty sure my “coach” is AI even though it claims to be human when I ask. If you’re able to get GLP-1s somewhere else that doesn’t cost as much, go that route first.
App stopped working and no options to request refund
Update to the update - finally got a hold of someone who instructed me to update the app (I guess it didn’t happen automatically) and that fixes the activity tracker issue for a few weeks. Now it is down again 😭 Update - App stopped grabbing active minutes from my Apple Watch two weeks ago, which made the meal tracking portion of the app useless. I spent over an hour talking with their chat bot on three separate occasions trying to troubleshoot the source of the issues and they were never able to get to the root of it or fix it. I asked for a refund and the link they sent led to a defunct page. So now although I have paid for the app for several more months, there is no option for a refund and no solution in site. See below for earlier recommendations on how to make the app better but most of all - give people a refund if your software stops working. 1. Separate recipes from meals - they are different 2. Add a scan function when creating a recipe. It is so annoying and tedious to have to type out every item in a recipe and weird that I can’t just scan some ingredients. 3. Make it possible to upload recipes either from a cook book or website - with scan to text possible it seems slow and clunky that I have to hand type a recipe (and some of them are long!). This easily adds 10-15 minutes to my meal logging time. 4. Please add an option to show protein amounts and other macro data for my recipes and meals. If it isn’t my first meal of the day I write down what my protein is and then do math 5. Would love a fiber tracking component - I’ve had to focus so much on adding protein to my diet (lots of dairy since I’m veg) and am worried I’m sacrificing fiber - especially since I read recently that most Americans don’t get enough fiber. 6. Can you have the app remember my favorite foods and/or improve the search function. I eat a lot of 4% Organic Valley Cottage Cheese but if I don’t type it in exactly right the app cannot find it. I know I can scan it but sometimes I’m not in front of the fridge when I’m logging my food.
Great app, could be better
Please add a clear visual marker, like a color or shape, to show when a day is completed so missed days are easy to spot and streaks are easier to maintain.
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