What Zavo customers say
They present themselves in 3 ads as a configurable AI operating platform for enterprise hospitality, while their 60 newest reviews still center on payment reliability, payouts and support. Their strongest customer positives are low fees, fast payouts and simple daily use, but held funds and unanswered compliance cases create a serious trust gap. You can attack that gap with visible safeguards, dependable payment recovery and specific proof of how your system works.
- Researched
- 29 August 2026
- Site
- zavopay.com
- Ads read in
- US
- Sources
- 3 of 9 answered
- 3
- ads found
- 60
- reviews found
- 3
- sources read
- 3.10
- review rating
Zavo reviews, read · 60 of 60 read one by one · 2026-08-29T09:07:06.461Z
The 60 newest reviews are sharply divided: many customers praise low fees, quick payouts and ease of use, while a substantial group reports held funds, failed payments and unanswered support requests. The most damaging pattern is not a single app bug but uncertainty around compliance reviews, payouts and dispute handling. One review is about Zoho rather than Zavo and is excluded from the themes and verdict.
- 60
- reviews in the window
- 3.13
- average rating
- 43%
- one or two stars
- 12%
- answered by the brand
- 0
- day window
- none
- carry an English text
Rating
Source
Country
60 of 60 reviews · fetched 2026-08-29 · first run, nothing to compare against
Worse experience again with Zavo!!!
No response!! I was trying to contact the zavo team I am unable to reach them. Any of member from Zavo is not responding. Zavo gave reply here stating some fraudulent transactions. My business has all face to face transactions. Because of this my business getting down. Please reply me back and sort this issue ASAP. Thanks
Extremely poor service and completely…
Extremely poor service and completely unresponsive I have had an extremely disappointing experience with Zavo Pay. It has now been over two months since my last payout, and I have received no clear explanation, email, or communication from them regarding the reason for the delay. I have contacted their support team repeatedly — through support chat, by phone, and via email — on numerous occasions, but I have received little to no meaningful response or resolution. The lack of communication is particularly concerning when it involves customers’ money. If there is an issue or delay, customers deserve a clear explanation and regular updates. Unfortunately, I have experienced neither. After trying repeatedly to resolve this directly with Zavo Pay without success, I am now considering escalating the matter to the Financial Ombudsman Service and the FCA. Based on my experience, I would strongly advise potential customers to exercise extreme caution and thoroughly research the company before trusting them with their money. There are many other payment service providers available, so I would personally look elsewhere.
I’ve had the worst experience with Zavo…
I’ve had the worst experience with Zavo Pay. There has been absolutely no response from their compliance team or their sales team, even after sending multiple emails. They have been holding my money but no one has followed up or provided any real updates. It has now been nearly 8 months with no response at all. Very disappointing and unprofessional service. please avoid them they are scammers.
I'm a manager at cave Birmingham
I'm a manager at cave Birmingham, I won't recommend this card user to anyone, Zavo informed us that they were going to carry out a compliance review and asked for certain details which were sent on the same day and it's been 3 weeks now and they haven't emailed back with an update and have held the companies money through out this process, and we will soon be doing a review on Zavo on all social media platforms like Facebook, TikTok, Twitter so people know to stay away from this terminal
I won't recommend this card terminal to…
I won't recommend this card terminal to anybody, I work for a company called cave and we are located in Birmingham, they have held the companies money for several weeks with no clear updates on when they intend to finish a review hence disrupting the businesses operation, stay clear of this pos terminal if you want your business to run smoothly. Absolute worst customer service.
Very very slow to respond and have no…
Very very slow to respond and have no sense of urgency. Emailed them several times from my business email and even called but no one hardly picks the calls, I’ve been running for 4 years and I’ve never have a set back like this before. Even after weeks of providing all the required documents, still not able to access my funds, would not recommend this pos company to any business, you’re better off going to look for alternative. They are scams
My name is Daniel Otamiri and this is…
My name is Daniel Otamiri and this is by the far worst card terminal ever, they have no urgency with their reviews and are very comfortable holding on to your money as they have done mine for 3 weeks and counting now, I have sent several emails and they don't respond to any of it
Would give 0 stars if I could
Would give 0 stars if I could, absolutely horrendous service from Zavopay - we have been with them for a few months with no problems at all however a week ago our account has been blocked due to some supposed charge backs. I have spoken with both customers who's figures have supposedly been charged back and neither have any problems with our service, neither have requested a charge back nor received any money refunded to their account. Zavo are saying that the customers bank have raised an issue which suggests that Zavo's system is not secure and the mainstream banks are not happy with their system. This has resulted in us not having access to our money and being unable to take card payments while Zavo 'investigate'. No idea of time frame and the telephone number provided on their website is just for show as nobody ever answers it. Horrendous company, AVOID AVOID AVOID!!! Edit: Zavo support have told me today that the reason our account has been blocked is because the customer's banks have requested a chargeback. I have written confirmation that this is not even remotely correct and Zavo are purposely lying to us and withholding our funds. Cannot stress enough to anyone thinking of using Zavo to go elsewhere!!! They are liars and crooks. Edit 2: See their response, I have spoken with both customers who have apparently requested chargebacks and both have said this is not correct. Zavo support have said it's because the bank have requested the charge back, completely contradicting what they have said in their reply to my review. The banks that have supposedly requested these charge backs have confirmed that they have not done this. Once again, ZAVO ARE LIARS AND CROOKS!
Reply from Zavo · 2026-07-07
Hello Tom, We're sorry to hear that you're having this experience. As our team has explained previously, there are currently three active chargebacks on your account. We have provided you with all available information relating to these cases, including the chargeback reason for each transaction. These chargebacks were initiated by your customers through their card issuer and are being processed in accordance with the card scheme rules. Our Compliance Team has also outlined the available options should you wish to dispute the chargebacks, and we're ready to assist you throughout that process. If you have any further questions, please continue corresponding with our Compliance Team so we can resolve the matter as quickly as possible. – Zavo Support Team
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