What VideoGen customers say
They attract attention with speed, ease and free-trial claims, but their reviews expose trust risks around billing, cancellation, limits, support and output quality. The strongest opening for you is a proof-led alternative that shows the production process, usable results and clear account terms. Make reliability and customer recourse part of the product story instead of competing on speed claims alone.
- Researched
- 29 August 2026
- Site
- videogen.io
- Ads read in
- US
- Sources
- 3 of 9 answered
- 18
- ads found
- 43
- reviews found
- 3
- sources read
- 2.80
- review rating
VideoGen reviews, read · 43 of 43 read one by one · 2026-08-29T14:19:53.935Z
Their 43 newest reviews show a sharp split: many users praise speed, ease and support, while the most damaging complaints concern cancellation, renewals, refunds and output quality. Billing and subscription complaints recur across recent one-star reviews, and several users say support did not resolve them. You can compete by making cancellation, limits, refunds, support response times and output quality easy to verify before purchase.
- 43
- reviews in the window
- 2.81
- average rating
- 53%
- one or two stars
- 0%
- answered by the brand
- 0
- day window
- none
- carry an English text
Rating
Source
Country
43 of 43 reviews · fetched 2026-08-29 · first run, nothing to compare against
Extremely terrible, SCAM SCAM
Scam company. Stay away. I’m writing this review on behalf of my brother, who had a terrible experience with VideoGen. His subscription was due to renew on June 25, but he cancelled it on May 29 and has proof of the cancellation. Despite this, VideoGen still charged his bank account after the cancellation. When he contacted customer support, they falsely claimed that he had never cancelled his subscription, even though he provided evidence. They are now refusing to refund the money. This is completely unacceptable. Charging customers after they have cancelled, then denying the cancellation despite clear proof, is dishonest and misleading. There are many companies with far better customer service and much more ethical business practices. Avoid VideoGen if you don’t want to risk losing your money.
Be very careful before subscribing!
Be very careful before subscribing. I requested a refund on the same day after realizing the service didn’t match my expectations and used it for only a few minutes. My request was rejected, and support simply pointed to their “non-refundable” policy without offering any solution. Read the billing and cancellation terms carefully before entering your payment details.
I don't want to give this platform one… scammers are using these platforms to earn money.
I don't want to give this platform one star. Is there a way we can have this platform taken down? I have contacted the company several times. I believe this to only be a money scam and does anyone know how or where to report this platform as a scam?
can´t cancel my subscription
can´t cancel my subscription. customer service is a IA chatbot that keeps going in circle since they don´t have the button for cancel the subscription in my profile.
No care for the paid customers
1: Very Bad customer support. They don't care about understanding the problem, they only follow prebuilt scripts. 2: API completely revamped without notifying subscribed customers. No legacy support. 3: Company is called VideoGen, but deprecated VideoGeneration API altogether, the single api we were using.
Unacceptable BillingUnacceptable Billing: Charged for a Service I Abandoned Due to Poor Updates
Unacceptable Billing: Charged for a Service I Abandoned Due to Poor Updates: I am writing to express my extreme disappointment with VideoGen’s service and billing ethics. On April 29, 2026, I was automatically charged for a renewal without any prior notice. This is unacceptable for several reasons: Technical Issues: Two months ago, I reached out to complain about a new update that made the platform extremely difficult to use. I specifically requested to revert to the older version, but my request was denied. Non-use: Due to the frustrating user experience and the company's refusal to provide a working solution, I have completely stopped using the service for the past 2 months. Hidden Charges: Despite my clear dissatisfaction and inactivity, the system still automatically charged my Visa card on April 29. I have zero interest in continuing with a service that is both hard to use and lacks customer support flexibility. I demand an immediate full refund for the latest charge and a permanent cancellation of my subscription. I will be monitoring my bank account closely and will not hesitate to report this as an unauthorized transaction if this is not resolved promptly.
payment scam
This application shows clear signs of being deceptive and intentionally charging users without consent. It automatically renews subscriptions without any prior notification. Even after I canceled my subscription, I am still being charged. I have sent multiple support emails but have received no response at all. This is unacceptable and highly unprofessional behavior. I demand a clear explanation and an immediate refund.
Tons of 1 star reviews for a reason.
Tons of 1 star reviews for a reason. Their platform is sub optimal and very limited in what it can do. Not only that if you subscribe to a plan and find out how limited they are and try to cancel same day they will deny you and tell you something about protecting the integrity of the company. 1 day cancel and no refund after finding out you bought a subscription to an awful platform. Stay far away. Would give 0 stars if I could
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