What Understood Care customers say
Understood Care's strongest visible advantage is the personal advocate relationship, with reviewers praising listening, kindness, explanations, and follow-up. Their weaker edge is operational proof, because 4 of the 40 newest reviews describe unresolved help or billing concerns. You can attack them by pairing human support with documented steps, case status, and concrete outcomes.
- Researched
- 29 August 2026
- Ads read in
- US
- Sources
- 2 of 9 answered
- 1
- ad found
- 40
- reviews found
- 2
- sources read
- 4.60
- review rating
Understood Care reviews, read · 40 of 40 read one by one · 2026-08-29T14:12:19.325Z
Thirty-six of the 40 newest reviews are strongly positive, especially about named advocates who listen, explain, follow up, and coordinate practical help. Four reviews raise serious gaps: a billing allegation, delayed utility assistance, promised help without a visible result, and an employee's report of weak internal support. You can compete by making follow-through measurable and by showing how billing, eligibility, and unresolved cases are handled.
- 40
- reviews in the window
- 4.60
- average rating
- 8%
- one or two stars
- 0%
- answered by the brand
- 0
- day window
- none
- carry an English text
Rating
Source
40 of 40 reviews · fetched 2026-08-29 · first run, nothing to compare against
I am still waiting for reimbursement to…
I am still waiting for reimbursement to UHC for a fraudulent billing by Adam Bonder. I have reported this issue to the UHC fraud department.
i wouldn’t recommend this company to…
i wouldn’t recommend this company to anybody i’ve been asking for help with understood care since july 5th for advocate to help me find agencies to help with utilities haven’t received any help i don’t think the advocate doesn’t know what’s she doing or how to go by getting agencies to help you iam not going to put name on here but she wasn’t any help to me and it august and she still haven’t helped me with the utilities iam going to report to medicaid understood care shouldn’t be recommended to people for help because there not worth it and letting united healthcare know that understood care terrible company to recommend people who are disabled to get help for utilities because your going to be in the dark like i was and iam not taking this review down this time 😡😡
Bad experience
I want to share my experience with Understood Care as a heads-up for anyone considering working there. Unfortunately, my experience was very disappointing. Hours were cut, and there seemed to be very strict expectations around submitting non-patient administrative time. I also did not feel supported by my team lead or management. When I reached out to managers with questions or concerns, I was often redirected back to my team lead instead of receiving help directly. Even on Slack, I sometimes felt that the focus was more on correcting small mistakes than actually helping employees. For example, if something was accidentally posted in the wrong channel, the response was simply to delete it or repost it in the correct team channel rather than offering guidance or assistance. I understand that every employee may have a different experience, and this is based solely on my personal experience. However, I felt that communication, teamwork, and support from leadership could have been much better. I’m sharing this as a heads-up for anyone considering Understood Care. Please do your research and make sure the company is the right fit for you before accepting a position.
Lisa is always working hard for me and…
Lisa is always working hard for me and keeping in touch. I really appreciate her efforts.
Jennifer is very nice and always…
Jennifer is very nice and always professional to me. She also informs me and of program that could help or that she thinks I'd be interested in.
Kaye my patient advocate
Kaye my patient advocate is easy to understand and super friendly. She followed up with my doctor on a PA (prior approval) form and she was successful in getting my Zepbound for $50 month. Great company and great service.
I want to thank you this opportunity to…
I want to thank you this opportunity to get to know cashmere. She is a very, very good for me in helping me to keep my doctor's appointments. And keep my my focus. Thank you. for in time in my need. Thank you so much.
Rachel has keep me updated but above…
Rachel has keep me updated but above all she listens to me made me feel like I still matter at 63 thank Rachel 😊
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