What Roame customers say
They position Roame as a free, real-time way to find premium-cabin award flights with credit-card points. Customer evidence weakens that position through repeated reports of stale availability, broken alerts, difficult cancellation, and slow support. You can take the category by making result freshness, plan terms, and recovery when a result fails visible before the customer pays.
- Researched
- 29 August 2026
- Site
- roame.travel
- Ads read in
- US
- Sources
- 3 of 9 answered
- 40
- ads found
- 96
- reviews found
- 3
- sources read
- 2.40
- review rating
Roame reviews, read · 60 of 96 read one by one · 2026-08-29T18:40:21.842Z
The strongest customer pattern is a gap between the promise of award discovery and the reliability of the result: reviewers repeatedly report phantom, stale, missing, or incomplete availability. Billing and cancellation complaints add a second trust problem, while support is often described as absent or unable to resolve charges. Positive reviews show real value when alerts surface a bookable premium-cabin seat, so you can compete by proving freshness, coverage, clear subscription terms, and responsive recovery when results fail. The agricultural review Roame_13382346017 appears unrelated and is set aside.
- 96
- reviews in the window
- 2.35
- average rating
- 65%
- one or two stars
- 0%
- answered by the brand
- 0
- day window
- none
- carry an English text
Rating
Source
Country
96 of 96 reviews · fetched 2026-08-29 · first run, nothing to compare against
Great App!
Love this app
Worse availability than browser
App restricts search for non-pro more than browser. Garbage.
Latest update a complete fail
Idea awesome, execution isn’t great overall… and the latest update means you can’t even change the airports 🥴
total waste of money
I can't believe I shelled out money for this service. there is not been one flight that you have sent me that has been accurate. For example, today you sent me a flight it says it was 250k points on Virgin Atlantic. I was on Virgin Atlantic within one minute and there was no such points flight available. A complete waste of time and money. Please cancel immediately.
Bad
Purchased an eSIM but was never shown on my profile. Contacted customer service and got no response. Save your money, time and peace of mind and get your eSIMs elsewhere, there are plenty of reputable and reliable options
Not working for me
Paid for Elite highest tier but showing as lower tier (pro/friends)
Not helpful
I’ve had for a month now and it has not been helpful
Inaccurate and useless
For anything beyond the simplest searches, the results are consistently inaccurate and largely useless. I’ve tried it many, many times, and it’s been the same experience every time.
Research receiptSources, retention and creditsHide details
What this run read
14 credits spent
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