What Risotto customers say
They position Risotto as a Slack-centered AI IT help desk for messy questions, access workflows, and repetitive ticket work. The 4 newest reviews support strong automation and adoption claims, while also pointing to premature provisioning and slow learning as weaknesses. You can differentiate with visible workflow controls, concrete proof, and a clearer path from first use to value.
- Researched
- 29 August 2026
- Site
- tryrisotto.com
- Ads read in
- US
- Sources
- 2 of 9 answered
- 12
- ads found
- 4
- reviews found
- 2
- sources read
- 4.80
- review rating
Risotto reviews, read · 4 of 4 read one by one · 2026-08-29T16:25:44.321Z
All 4 newest reviews are positive overall, with strong evidence for self-service, integrations, and measurable ticket reduction. Two reviews also expose control problems: the bot can learn too slowly and may provision access before confirming intent. You can compete by making correction, approval boundaries, and intent review visible parts of the product story.
- 4
- reviews in the window
- 4.75
- average rating
- 0%
- one or two stars
- 0%
- answered by the brand
- 0
- day window
- none
- carry an English text
Rating
Source
4 of 4 reviews · fetched 2026-08-29 · first run, nothing to compare against
More Time for What Matters
Before Risotto, our team was regularly pulled away from meaningful work to handle routine requests. Now, employees can help themselves — whether that's getting access to an app, resetting a password, setting up a Google Group, or getting an answer to a question — all directly through Slack. The real benefit for us is what this unlocks for the team. The time and mental energy that was once spent on straightforward, repetitive tasks is now redirected towards projects and problems that actually require deeper thinking.
Auto-solves 40-45% of IT requests and keeps getting better
Before Risotto, every access request landed in our service desk queue. Granting access meant logging into the Okta admin console, navigating to the right group, and clicking through multiple steps — for every single request. It was time-consuming and pulled our team away from higher-value work. Now Risotto handles it automatically and immediately. We've actually seen our support request volume increase since adopting it — not because things are broken, but because users trust it to get things done. That's a meaningful shift in how our team operates.
Very User-Friendly and Intuitive for Non-IT Teams
We have an IT team that is comprised of 2 people for an org of 600! Risotto has saved us nearly 16000 hours in manpower over the last 3 months, handling 25% of our ticket volume without escalation.
Conversational AI Ticketing with Seamless Integration
Risotto helps our internal customers self-solve standard-process based issues without having to sift or search through numerous Wiki page articles or navigate human-built branching workflows that mask as A.I. For our IT and Ops teams, Risotto streamlines and optimizes processes through its integration with Okta, Slack and many other tools. It really simplifies tool access and approval flows, enhancing our ticketing and workflow efficiency.
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