What Notion customers say
They win praise by putting notes, tasks, documents, and databases in one workspace, but the same flexibility makes first use harder. Their clearest weaknesses are mobile and offline reliability, large-page performance, AI pressure, and billing trust. You can attack with a guided first workflow, predictable subscription controls, and dependable access across devices.
- Researched
- 29 August 2026
- Site
- notion.so
- Ads read in
- US
- Sources
- 6 of 9 answered
- 23
- ads found
- 120
- reviews found
- 6
- sources read
- Not rated
- review rating
Notion reviews, read · 60 of 120 read one by one · 2026-08-29T04:45:04.863Z
Across the 60 newest reviews, they are praised for consolidating notes, tasks, databases, and documentation, but setup complexity is the most repeated weakness. Mobile behavior, offline reliability, performance on large pages, AI pressure, and billing disputes create clear switching reasons. The strongest competitive opening is a simpler first-run experience backed by predictable billing and dependable cross-device use.
- 120
- reviews in the window
- 3.56
- average rating
- 30%
- one or two stars
- 1%
- answered by the brand
- 0
- day window
- none
- carry an English text
Rating
Source
Country
120 of 120 reviews · fetched 2026-08-29 · first run, nothing to compare against
Promising product, frustrating onboarding and slow, incomplete customer support
A frustrating start to what looks like a promising platform. I wanted to trial Notion as a potential operating system for my business, but what should have been a straightforward onboarding process became unnecessarily confusing around startup offers, partner programmes, account logins and workspaces. At one stage I effectively ended up with duplicate account/workspace contexts, including one created through Sign in with ChatGPT and another tied to my business email. That left me unclear about which workspace actually contained the promotional trial and, more importantly, where I should start building and testing the product. Support has been polite, but responses have generally taken around a day and several issues have required repeated clarification. A meaningful part of my 30-day trial has therefore elapsed before I have been able to start properly evaluating the platform. The experience has also prompted me to look more seriously at the alternatives. For a finance professional looking for relationship management, project workflows, knowledge management and AI, there is now a strong and growing range of competing products, alongside increasingly practical options for building more bespoke internal systems. Notion itself still looks potentially very capable, which is why the difficult onboarding experience is particularly disappointing. I hope the remaining issues can be resolved quickly so I can finally assess the product on its merits.
fake trial
they will give you a trial and then will cancel it in the middle of it for no good reason.
I've used Notion for years and am A MASSIVE Fan
I've used Notion for years and am a huge advocate for this template-based, user-friendly software that has continued to set the bar high in performance, convenience, and adaptability. They're continually running good programs, in-person events, and have a fantastic community that helps one another out. Highly recommend Notion to everyone I meet, have done so for years and will continue to do so. Thanks for an amazing product!
Charged after deleting my account
Notion generated an invoice on 13 July 2026. I deleted the related workspace and account about an hour later because I no longer wanted or used the service. Despite the account being deleted, Notion continued retrying the payment and eventually charged me R474.16 on 31 July. I contacted support as soon as the payment was taken. I explained that I had already tried to cancel, deleted the account and workspace, and received no benefit from the subscription afterward. Support confirmed the dates and acknowledged that the payment was collected after the workspace had been deleted. However, they repeatedly refused a refund because their three-day refund period starts when the invoice is generated, rather than when the payment is actually collected. What I find especially unreasonable is that deleting the account did not stop the outstanding invoice or further payment attempts, and this was not made clear. Instead of properly considering the circumstances or offering a reasonable goodwill exception, support simply repeated the policy and closed the ticket. This is the worst customer service experience I have had with a software company. Based on how this matter was handled, I will never use or recommend Notion again.
Do not trial or provide payment details
I’d strongly recommend that people do not use this product or sign up for the free trial. I signed up to try the product and didn’t feel that it met my needs. It was overly complicated and not what I needed. I ended my trial and have just realized they’ve been charging me for the past three months. I tried to get a refund and they are refusing. Terrible experience.
Been using Notion for about 3 months…
Been using Notion for about 3 months now and honestly it's become part of my daily routine. The interface is clean, ${pick(['everything loads fast', 'features work smoothly', 'no complaints really'])}. Pretty happy overall with my experience.
love this tool.
love this tool.
Changed my review to 4 stars! Give the app some time to get used to.
It took me a couple of days to get used to the way Notion works. At first it's overwhelming, but if you give it some time, you really start to appreciate the usefulness of this tool. My favourite features are syncing across different devices and apps, and the range of options and formats for organising your life. Their AI feature definitely needs some tweaks, however - it struggles to create simplicity.
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