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Competitor decision brief

Visit elevenlabs.io

What ElevenLabs customers say

They win on realistic voice output, quick setup, and API-driven production workflows. Their clearest weakness is the gap between a polished quality promise and complaints about credit burn, billing resolution, bugs, and inconsistent generation. You can take ground by making cost, failure recovery, and repeatable output visible in the product and in every claim.

Researched
29 August 2026
Ads read in
US
Sources
8 of 9 answered
89
ads found
195
reviews found
8
sources read
3.60
review rating

ElevenLabs reviews, read · 60 of 195 read one by one · 2026-08-29T11:32:34.050Z

The reviews confirm that voice realism, speed, and ease of starting are their strongest assets. The recurring liabilities are credit consumption, unclear billing boundaries, app bugs, and uneven behavior across longer or more complex generations. The most serious rows are the refund, missing-credit, blocked-access, and churn reports, which should shape how you make reliability and pricing legible against them.

195
reviews in the window
3.59
average rating
31%
one or two stars
10%
answered by the brand
0
day window
none
carry an English text

Rating

Source

Country

195 of 195 reviews · fetched 2026-08-29 · first run, nothing to compare against

☆☆☆☆2026-08-27

what even is this

I downloaded this because it sounded like it was a good app and this wasn’t and I went to see text to speech and I can’t even use it one star and I didn’t even make alot of accounts:((( one star sorry😭❤️

App StoreUSv1.3.0onboarding
★★★★2026-08-26

Good app

Really nice tool but there is a bug that the text sometimes becomes invisible for no reason. Can you fix it please?

App StoreUSv1.2.32bugs-and-crashes
★★★★★2026-08-26

Nicer

Awesome app

App StoreUSv1.2.32other
☆☆☆☆2026-08-25

Canceled, access removed, no refund

I canceled my membership just before the free trial ended, the day they listed as the last day to cancel before being charged. I was charged anyway, after canceling. I lost my access to the app, because I canceled. I was kept in this loop of not being able to be refunded by Apple or Eleven Labs. Both, Apple & Eleven Labs just kept pointing the finger back at each other saying neither was eligible to refund and I must take it up with the other. Just a whole mess & no help. Eleven Labs just kept asking for photos of my receipt, I had to send it 3 times before they kept hitting me with the process to reach out to Apple, as if it’s my first day with an iPhone.

App StoreUSv1.2.32price-and-billing
☆☆☆☆2026-08-24

Worst app every

What do you mean we only get 3 VOICES???? FHIS IS MAJOR BS I HOPE YALL GET CANCELED FIRED AND EVERYTHING ABOVE

App StoreUSv1.2.32price-and-billing
★★☆☆☆2026-08-23

Sucks

When I try to make a voice for like my stuff, it keeps saying like it’s blocked or something when I wanna make a voice and I’m tired of it so I’m uninstalling the app like I tried to get help like it says like maybe you’re using VPN or I tried to reinstall the app, but it’s not working and I’m not even using VPN so can you please fix this?

App StoreUSv1.2.31bugs-and-crashes
★★☆☆☆2026-08-22

Damn! The app is full of bug!

I’ve made more than multiple subscriptions on this app every single day it keeps shutting down it always show errror to load, your company isn’t working hard on this. It’s a good app though but the service gets shutdown quickly I haven’t been able to use it for my project for almost 6 days now I haven’t an urgent project. Please fix this error problem!

App StoreUSv1.2.31bugs-and-crashes
★★★★★2026-08-22

Best app for audio generations

Really it’s the best app I’ve found for audio generations

App StoreUSv1.2.31content-quality
Research receiptSources, retention and credits

What this run read

  • Meta Ad Library30
  • LinkedIn Ad Librarymatched by name and logo19
  • Google Ads Transparency40
  • TikTok Ad Librarynot read
  • App Store100
  • Trustpilot40
  • G210
  • Capterra25
  • Google Play20

16 credits spent

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