What Cresta customers say
They position Cresta as an enterprise contact-center AI platform spanning agents, coaching, analytics, and automation. Their ads are strongest when they use financial-services workflows and measurable containment or CSAT results, while their reviews expose setup, accuracy, channel, and reliability gaps. You can pressure them by proving a narrower workflow, faster deployment, and safer handling of exceptions.
- Researched
- 30 August 2026
- Site
- cresta.com
- Ads read in
- US
- Sources
- 3 of 9 answered
- 43
- ads found
- 10
- reviews found
- 3
- sources read
- 4.50
- review rating
Cresta reviews, read · 10 of 10 read one by one · 2026-08-30T06:23:13.456Z
The 10 reviews show strong value in call analysis, coaching, QA, and centralized conversation records. The recurring friction is implementation and accuracy: setup takes time, AI can miss intent, transcription can fail for accents, and some channels or payment workflows break down. You can compete by making deployment, coverage, and error handling visible before asking buyers to trust the AI.
- 10
- reviews in the window
- 4.45
- average rating
- 0%
- one or two stars
- 0%
- answered by the brand
- 0
- day window
- none
- carry an English text
Rating
Source
10 of 10 reviews · fetched 2026-08-30 · first run, nothing to compare against
Powerful Call Insights and Reporting with a Fantastic, Responsive Cresta Team
Cresta is helping us to identify what customers are calling about and address any gaps in our website or other processes. It also helps reduce the time it takes our agents to wrap their calls due to the AI call summaries.
Exceptional Product, Even Better People at Cresta
Efficiency, CX, improved insights to customer behaviors
Innovative Workflow Solutions with Thoughtful Customization
Cresta is helping us automate and modernize our contact center.
Cresta game changer
Real time coaching with all representatives, it eliminates managers time to listen to live calls or recordings to provide coaching. Cresta provides us real-time coaching tools and coaching plans for each individual. 100% of conversations are captured for quick analysis and training.
Powerful Call Analysis, But Knowledge Assist Needs Improvement
Cresta has helped agents become more efficient on calls and helped reduce onboarding time. It has also helped iwth call analysis. We have also started using Cresta for quality assurance which is allowing us to review most/all calls instead of just a sampling when we were doing it manually.
Inbound Sales Chat
Automated responses help with handling times and create a positive experience. Chat history helps with customers coming back for offers and being able to see previous offers mentioned to create a positive experience
Amazing AI-Powered Coaching Tool
In the past, I had to read chats and score in a different system, which often took a long time since I had to switch between tabs constantly. Everything I need to coach, conversations, hints, and coaching plans are all stored in one centralized system. I spend less time scoring and more time preparing and helping my team have great conversations.
Cresta has improved the way we work.
The customization of Cresta Director so it has everything I need to make my job easier. It has all of my Coaching Plans in one organized place to review for myself and my consultants.
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What this run read
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