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What Certus AI customers say
Certus AI sells restaurant-focused AI phone answering that captures orders and reservations when staff are busy. Their reviews emphasize fewer missed calls, recovered revenue, staff relief, and hands-on support. You can challenge them on implementation clarity, proof of integrations, and a stated human escalation path.
- Researched
- 29 August 2026
- Site
- certus-ai.com
- Sources
- 1 of 9 answered
- 0
- ads found
- 23
- reviews found
- 1
- sources read
- 4.80
- review rating
Certus AI reviews, read · 23 of 23 read one by one · 2026-08-29T10:40:27.969Z
Their strongest proof is operational: restaurant owners say Certus answers missed calls, captures orders, and reduces pressure on staff. Support and business-specific customization appear repeatedly, including direct help with menus, procedures, POS connections, and printers. One review alleges a poor sales and setup experience, so you can compete by making implementation ownership and escalation paths explicit.
- 23
- reviews in the window
- 4.83
- average rating
- 4%
- one or two stars
- 4%
- answered by the brand
- 0
- day window
- none
- carry an English text
Rating
Source
Country
23 of 23 reviews · fetched 2026-08-29 · first run, nothing to compare against
We started using Certus because we were…
We started using Certus because we were missing calls during busy hours and wanted a better way to make sure customers were answered. Since using Certus, we’ve been able to reduce missed calls, improve our response rate, and make sure more customers are taken care of. The support team has also been very helpful and responsive whenever we needed anything. I’d recommend Certus to restaurants looking to stop missing phone calls and improve their customer experience.”
We at Raw Addiction Plus in Pembroke…Love Certus Ai
We at Raw Addiction Plus in Pembroke Pines, Florida, highly recommend Certus AI. They’ve been managing our phone answering system for the past six months, and the experience has been outstanding. Since our restaurant has unique menu items and ordering procedures, we’ve worked closely together, and it’s truly been a partnership. They took the time to learn our business, listened to our feedback, and continuously improved the system to better serve our customers. We’ve learned from each other throughout the process, and their willingness to adapt has made a huge difference. What really sets Certus AI apart is their incredible customer service. Whenever we need an adjustment or have a question, we simply reach out through our chat, and they’re quick to respond and resolve it. Their team is patient, professional, and genuinely committed to helping us succeed. If you’re looking for an AI phone answering solution backed by a team that truly cares about its clients, we confidently recommend Certus AI. Thank you for your dedication and for helping us provide a better experience for our customers!
We started using Certus because we were…
We started using Certus because we were missing calls during busy hours and wanted a better way to make sure customers were answered. Since using Certus, we’ve been able to reduce missed calls, improve our response rate, and make sure more customers are taken care of. The support team has also been very helpful and responsive whenever we needed anything. I’d recommend Certus to restaurants looking to stop missing phone calls and improve their customer experience.
We started using Certus because we were…
We started using Certus because we were missing calls during busy hours and wanted a better way to make sure customers were answered. Since using Certus, we’ve been able to reduce missed calls, improve our response rate, and make sure more customers are taken care of. The support team has also been very helpful and responsive whenever we needed anything. I’d recommend Certus to restaurants looking to stop missing phone calls and improve their customer experience.
We started using Certus because we kept…
We started using Certus because we kept missing a lot of phone calls during our busiest hours, and we wanted a more reliable way to make sure every customer gets answered. After switching to Certus, we’ve noticed a clear improvement—fewer missed calls, a stronger response rate, and a smoother overall customer experience. The team behind Certus has also been great to work with; whenever we needed help, support was quick, helpful, and responsive. I’d absolutely recommend Certus to any restaurant that wants to cut down on missed calls and better serve customers right when they call in.
I have been using Certus AI for about…
I have been using Certus AI for about three months and it’s been great. It saved me a lot of money helped me get a lot of calls in. I used to miss around $4000 a month but now with Certus I’m able to pick up those calls get those order in and make that money. The customer support has been 10/10. If anything happens they’re always there. They will answer you. I will definitely recommend Certus AI for restaurants that want to save that lost money and improve their business.
Using an AI call system has been a…
Using an AI call system has been a game-changer for our pizza shop—faster service, fewer missed calls, and happier customers
Certus Ai we using over 4 months now
Certus Ai we using over 4 months now. Very satisfied, excellent customer service and support. Price are reasonable than competitors.
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