What Certainly customers say
They are strongest as a marketplace for finding aesthetic and medical providers with upfront pricing, trust signals, and quick booking. Their positive reviews repeatedly connect discovery to discounts, while 3 negative reviews expose risk around payment before service, refunds, cancellation, and date accuracy. You can take share by making availability, total cost, cancellation terms, and booking confirmation more explicit than they do.
- Researched
- 29 August 2026
- Sources
- 2 of 9 answered
- 0
- ads found
- 31
- reviews found
- 2
- sources read
- 4.70
- review rating
Certainly reviews, read · 31 of 31 read one by one · 2026-08-29T18:14:19.292Z
They win repeated praise for making provider discovery, price comparison, and booking easier, especially for cosmetic care. The sharpest weakness is transaction trust: 3 reviews report being charged or blocked before receiving service, with refund, cancellation, or date problems. You can compete by proving availability before payment and making cancellation, refunds, and appointment dates explicit.
- 31
- reviews in the window
- 4.74
- average rating
- 6%
- one or two stars
- 0%
- answered by the brand
- 0
- day window
- none
- carry an English text
Rating
Source
31 of 31 reviews · fetched 2026-08-29 · first run, nothing to compare against
Not worth it
I signed up for this and there are no providers in my area or within a 4 hours radius. Went to cancel and requested a refund and was denied my refund.
Scam
I signed up and paid only for it to tell me they’re too busy immediately after taking my payment. There’s no screen to contact or cancel after you pay and are denied service
Can’t figure out the dates
He keeps trying to get me to book for April but it’s currently September
Exactly what I needed.
Been looking for an app to help me find a Botox provider and this app did just that. It made the process of figuring out the perfect provider for me sooo easy. Would definitely recommend, especially if you’re new to cosmetic procedures.
Certainly is a great app!
I used it to book a Botox appointment and found it very helpful to compare by prices. It’s so awesome how I was able to access exclusive discounts through Certainly -- they saved me lots on my care
Great app! Love the price transparency
The Certainly Health app is a game changer. Finally I can compare healthcare professionals based on price, and I’ll never be surprised at the end of my appointment again! The app has an excellent UI, and I love its AI-powered chatbot, which made recommendations for what kind of treatment I needed. I recommend this app to anyone booking cosmetic and medical appointments.
Faster easier way to find pricing
So much easier than clicking each medspa site to get the pricing. Much easier process to find the best deal near me and know the doctor’s are legit.
Found masseter botox
I was looking for Botox for my tmj and found the perfect provider through the app. Love the price transparency, and the Certainly discount for the first visit and future visits is awesome!
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